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Trend of the Rate of Notifications Assessed Within 24 Hours

The chart shows the trend of the share of notifications reviewed within 24 hours by the tech companies over the period December 2016 - Octomber 2021, based on the data reported by social media platforms participating in the European Commission's Code of conduct. In 2021, Jeuxvideo.com assessed all notifications in less than 24h, while YouTube did so for 88.8% and Facebook for 81.5%. Among the platforms participating in the Code of conduct, Instagram has the lowest rate of review (62.4%). On average, the rate of review of companies remain high (81%), but shows a slight decline compared to 2020 (90.4%).
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Grounds of Hatred Reported by Social Media Platforms (2021)

The chart shows the grounds of hatred reported for reviewed posts, based on data reported by social media platforms participating in the European Commission's Code of conduct. In 2021, sexual orientation and xenophobia were the most common grounds for hatred, while religion, race and ethnic origin were the least common grounds for hatred. (Note: The data on grounds of hatred are only an indication and are influenced by the number of notifications sent by each organisation as well as their field of work.)
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Feedback Provided by Online Platforms to Different Types of User (2021)

This chart shows the per cent of feedback provided by online platforms to different types of users (general user or trusted flagger/reporter). The results are based on data reported by social media platforms participating in the European Commission's Code of conduct. The data shows that Facebook is informing consistently both trusted flaggers and general users, while Twitter, YouTube, TikTok and Instagram provide feedback more frequently when notifications come from trusted flaggers. Jeuxvideo has significantly increased its performance on feedback to users (it was 22.5% in 2020). One of the conclusions included in the sixth monitoring exercice is that notifications from general users continue to be often treated differently than those sent through special channels for “trusted flaggers”, with differences varying from 1.7% (Facebook) to 80% (TikTok).
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Rate of Posts’ Removals by Social Media Platforms Across European Union Countries

The chart shows the per cent of reviewed posts which social media platforms removed in each of six monitoring periods, by European Union member state. The results are based on data reported by social media platforms participating in the European Commission's Code of conduct. Removal rates ranged from as high as 100% to as low as 0%. The United Kingdom left the European Union on 31 January 2020. In 2021, three organisations from the United Kingdom took part to the monitoring exercise, with an overall average removal rate of 43%.
Notes: The data from Belgium, Greece, Ireland (2019) and Malta (2021) is not included in the chart due to the too low number of notifications made to companies (<20). In 2019, Malta, Luxembourg, the Netherlands and Denmark organisations did not submit cases for the exercise, while same applies for Slovenia, Cyprus, Finland, Luxembourg, and Denmark organisations in 2021.
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Rate of Hate Speech Content Removal Across ICT Companies

The chart presents the distribution of hate speech content removal by the ICT companies, based on data reported by social media platforms participating in the European Commission's Code of conduct. The sixth monitoring exercise shows that out of the platforms participating in the Code of conduct, Jeuxvideo.com has the highest rate of removal, followed by TikTok and Facebook. Twitter continues to have the lowest rate of removal, Instagram significantly increased its removal rate (compared to the previous monitoring period), and Youtube's removal rate continue to decline. Overall, the sixth monitoring exercise shows that the Code of conduct continues to bring positive results when it comes to illegal hate speech removal across social medial platforms.
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Grounds of Hatred Reported by Social Media Platforms (2019)

The chart shows the grounds of hatred reported for reviewed posts, based on data reported by social media platforms participating in the European Commission's Code of conduct. Sexual orientation and xenophobia were the most common grounds for hatred, while religion, race and national origin were the least common grounds for hatred.
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Feedback Provided by Online Platforms to Different Types of User (2019)

This chart shows the per cent of feedback provided by online platforms to different types of users (general user or trusted flagger/reporter). The results are based on data reported by social media platforms participating in the European Commission's Code of conduct. The data shows that platforms have higher rates of providing feedback to trusted flaggers compared to the ones to the general users, with differences varying between 4.6% (Facebook) and 46.3% (Twitter). One of the European Commission's conclusions included in the fifth monitoring exercice is that online platforms must improve their feedback to users'notifications.
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Feedback Provided to Different Types of User by Social Media Platforms

The chart shows the percent of users who reported posts who received feedback regarding their report on various social media platforms. Facebook was most likely to provide feedback to normal users and to trusted flaggers. All of the platforms were more likely to provide feedback to trusted flaggers than to normal users.
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Rate of Hate Speech Content Removal Across ICT Companies (2018)

The chart presents the distribution of hate speech content removal by the ICT companies, based on data reported by social media platforms participating in the European Commission's Code of conduct. The data shows that out of the platforms participating in the Code of conduct, YouTube now has the highest rate of removal, while Twitter has the lowest. Facebook and YouTube have increased their rates of removal significantly, while Twitter's increase has been less dramatic.
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Trend in Removal Rates on Youtube Based on the Moving Averages of Percentage of Removed Cases (2017)

The chart presents the share of the reported content which was removed by YouTube, based on data collected by the International Network Against Cyber Hate. The report found that, in 2017, YouTube’s monthly removal rate was highly volatile, recording maximum levels in January and April (90%) and minimum one in June (around 22%). Overall, YouTube’s removal rate has a slight downward trend in 2017.