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Trend of the Rate of Notifications Assessed Within 24 Hours

The chart shows the trend of the share of notifications reviewed within 24 hours by the tech companies over the period December 2016 - Octomber 2021, based on the data reported by social media platforms participating in the European Commission's Code of conduct. In 2021, Jeuxvideo.com assessed all notifications in less than 24h, while YouTube did so for 88.8% and Facebook for 81.5%. Among the platforms participating in the Code of conduct, Instagram has the lowest rate of review (62.4%). On average, the rate of review of companies remain high (81%), but shows a slight decline compared to 2020 (90.4%).
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Share of Identified Product Listings Removed Within Two Working Days (2018-2020)

The chart presents the key performance indicators for monitoring the implementation of the Product Safety Pledge, over the period 2018 - 2020. The KPIs for the periods represent the arithmetic average of the percentages provided by the four signatories, they do not represent the weighted average according to the number of products reported. The method is valid for periods October 2018 - March 2019 and April 2019 - September 2019. For the period October 2019 - May 2020, a different method of calculus was used for KPIs, making the latest values not comparable with the previous values reported.
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Perception of the Frequency of Encountering News or Information Believed to Misrepresent Reality or be False Across European Union Countries

The finding of the Special Eurobarometer 503 shows that 85% of Maltese respondents encountered news or information that they believe misrepresents reality or is false at least several times a month compared to only 53% in Bulgaria. European Union refers to EU28. The United Kingdom left the European Union on 31 January 2020.
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Perception of the Frequency of Encountering News or Information Believed to Misrepresent Reality or be False at European Union Level

The findings of the Special Eurobarometer survey show that more than half of the respondents (55%) have came across news or information that they believe misrepresents reality or is false at least once a week. Moreover, one in three respondents encountered this type of information every day or almost every day. European Union refers to EU28. The United Kingdom left the European Union on 31 January 2020.
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Opinions About Organisations Responsible for Combating Fake News or Disinformation

This chart shows the distributions of finding of of a special Eurobarometer survey, conducted in December 2019. The respondents were asked which of the above-mentioned should be responsible for combatting fake news or disinformation and were allowed to select more than one option. The United Kingdom left the European Union on 31 January 2020.
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Opinions About Possible Measures Taken by the Public Authorities to Address Fake News or Disinformation

The chart shows the distribution of the responses to the question “In your opinion, which of the following measures should be taken by public authorities to address fake news or disinformation?" of the participants to in the Special Eurobarometer survey conducted in December 2019. The question allows responded to select more than one answer. European Union refers to EU28. The United Kingdom left the European Union on 31 January 2020.
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Grounds of Hatred Reported by Social Media Platforms (2021)

The chart shows the grounds of hatred reported for reviewed posts, based on data reported by social media platforms participating in the European Commission's Code of conduct. In 2021, sexual orientation and xenophobia were the most common grounds for hatred, while religion, race and ethnic origin were the least common grounds for hatred. (Note: The data on grounds of hatred are only an indication and are influenced by the number of notifications sent by each organisation as well as their field of work.)
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Feedback Provided by Online Platforms to Different Types of User (2021)

This chart shows the per cent of feedback provided by online platforms to different types of users (general user or trusted flagger/reporter). The results are based on data reported by social media platforms participating in the European Commission's Code of conduct. The data shows that Facebook is informing consistently both trusted flaggers and general users, while Twitter, YouTube, TikTok and Instagram provide feedback more frequently when notifications come from trusted flaggers. Jeuxvideo has significantly increased its performance on feedback to users (it was 22.5% in 2020). One of the conclusions included in the sixth monitoring exercice is that notifications from general users continue to be often treated differently than those sent through special channels for “trusted flaggers”, with differences varying from 1.7% (Facebook) to 80% (TikTok).
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Rate of Posts’ Removals by Social Media Platforms Across European Union Countries

The chart shows the per cent of reviewed posts which social media platforms removed in each of six monitoring periods, by European Union member state. The results are based on data reported by social media platforms participating in the European Commission's Code of conduct. Removal rates ranged from as high as 100% to as low as 0%. The United Kingdom left the European Union on 31 January 2020. In 2021, three organisations from the United Kingdom took part to the monitoring exercise, with an overall average removal rate of 43%.
Notes: The data from Belgium, Greece, Ireland (2019) and Malta (2021) is not included in the chart due to the too low number of notifications made to companies (<20). In 2019, Malta, Luxembourg, the Netherlands and Denmark organisations did not submit cases for the exercise, while same applies for Slovenia, Cyprus, Finland, Luxembourg, and Denmark organisations in 2021.
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Rate of Hate Speech Content Removal Across ICT Companies

The chart presents the distribution of hate speech content removal by the ICT companies, based on data reported by social media platforms participating in the European Commission's Code of conduct. The sixth monitoring exercise shows that out of the platforms participating in the Code of conduct, Jeuxvideo.com has the highest rate of removal, followed by TikTok and Facebook. Twitter continues to have the lowest rate of removal, Instagram significantly increased its removal rate (compared to the previous monitoring period), and Youtube's removal rate continue to decline. Overall, the sixth monitoring exercise shows that the Code of conduct continues to bring positive results when it comes to illegal hate speech removal across social medial platforms.