Feedback Provided by Online Platforms to Different Types of User (2019)

Source: European Commission. Fifth Evaluation on the Code of Conduct on Countering Illegal Hate Speech Online (Brussels: European Commission, 2020)
Topic: Hate Speech
Reference year: 2020
Geographical area: European Union
Method: Self-reporting
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This chart shows the per cent of feedback provided by online platforms to different types of users (general user or trusted flagger/reporter). The results are based on data reported by social media platforms participating in the European Commission's Code of conduct. The data shows that platforms have higher rates of providing feedback to trusted flaggers compared to the ones to the general users, with differences varying between 4.6% (Facebook) and 46.3% (Twitter). One of the European Commission's conclusions included in the fifth monitoring exercice is that online platforms must improve their feedback to users'notifications.